Ahead Lending is committed to ensuring that our website is accessible to all users, including people with visual, auditory, cognitive, motor, and other disabilities. We believe that access to fair financial services should be available to everyone.
1. Our commitment
We strive to maintain and improve the accessibility of aheadlendingapp.com so that our website and loan services can be used by everyone. Accessibility is an ongoing effort, and we welcome feedback from our users.
2. Standards we follow
Our website is designed to conform to Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities.
We also aim to comply with:
- Americans with Disabilities Act (ADA) — Title III
- Section 508 of the Rehabilitation Act
- EN 301 549 (European accessibility standard)
3. Accessibility features
Our website includes the following accessibility features:
- Skip to content link at the top of every page for keyboard users
- Semantic HTML5 with proper landmark roles (header, nav, main, footer)
- ARIA labels on interactive elements without visible text
- Keyboard navigation — all functionality available without a mouse
- Focus indicators visible for keyboard users (2px amber outline)
- Alt text on all meaningful images
- Sufficient color contrast (minimum 4.5:1 for body text, 3:1 for large text)
- Resizable text up to 200% without loss of content or functionality
- Responsive design that works on all screen sizes
- Reduced motion support via
prefers-reduced-motionmedia query - Form labels and error messages for all input fields
- Language attribute declared on every page (
lang="en")
4. Compatible assistive technologies
Our website is tested with:
- Screen readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
- Voice recognition: Dragon NaturallySpeaking, Voice Control
- Screen magnification: ZoomText, Windows Magnifier, macOS Zoom
- Browsers: latest 2 versions of Chrome, Firefox, Safari, Edge
5. Known limitations
While we strive for full accessibility, some content on our website may have limitations:
- Third-party loan application form — provided by our underwriting partner; we are actively working with them to ensure WCAG 2.1 AA compliance
- Interactive calculator — uses drag sliders; users may prefer to use the exact number input field
If you encounter an accessibility barrier not listed here, please contact us — see Section 6.
6. Feedback & assistance
We welcome feedback on the accessibility of our website. If you experience any barriers or need assistance:
- Email: [email protected]
- Phone: 1-888-000-0000 (TTY users may dial 711 for relay service)
- Mail: Ahead Lending, LLC — Accessibility Coordinator, 1200 Market Street, Suite 400, Wilmington, DE 19801
We aim to respond to accessibility feedback within 2 business days and to resolve issues within 10 business days whenever possible.
7. Alternative formats
If you need loan documents, disclosures, or agreements in an alternative format (Braille, large print, audio), we will provide these free of charge. Contact us using the details above.